Return Policy
DECOCHAMP RETURN POLICY 2024
Thank you for choosing DECOCHAMP as your wholesale supplier. We strive to provide you with high-quality products and excellent customer service. Please read our return policy carefully to ensure a smooth and efficient process in the event that you need to return any purchased items.
- Eligibility for Returns:
Please note that ALL items purchased from our store are considered FINAL SALE UNLESS the items are damaged upon receipt.
- Returns are accepted within 7 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Damaged Items:
- If you receive a damaged item, please contact our customer service within [5] days of receiving the product.
- To report a damaged item, please provide clear photos of the damaged product and its packaging to sales@decochamp.com .
- Once the damage is verified, we will provide instructions on how to proceed with the return or exchange.
- Non-Returnable Items:
- Discounted items are final sale and cannot be returned or exchanged.
- Customized or personalized products.
- Products that have been used, altered, or damaged by the customer.
- Items not in their original packaging.
- Return Authorization of Damaged Items:
- Customers must contact us within [5] days of receiving the damaged item.
- Include your order number, a description of the damage, and clear photos in your communication.
- Our customer service team will guide you through the return process, which may include returning the damaged item to us.
- Prior to returning any items, you must contact our customer service department at sales@decochamp.com to obtain a Return Authorization.
- Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the safe return of the items.
- DECOCHAMP is not responsible for items damaged or lost during return shipping.
- Non-Damaged Items:
- Unfortunately, we do not accept returns or exchanges for non-damaged items.
- Inspection and Processing:
- Once we receive the returned items, our team will inspect them to ensure they meet the eligibility criteria.
- Refunds or exchanges will be processed within 7 days of receiving the returned items.
- Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable.
- Changes to the Return Policy:
- DECOCHAMP reserves the right to update or modify the return policy at any time without prior notice. Please check our website for the latest policy.
By making a wholesale purchase from DECOCHAMP, you agree to and accept the terms outlined in this return policy.
If you have any questions or concerns, please contact our customer service department at sales@decochamp.com
Thank you for your business!
Sincerely,
DECOCHAMP
“WHERE PARTY NEVER ENDS!”